Uncovered Skin Care Confidence Guarantee
We want you to be confident in your skin and with your purchase - our Confidence Guarantee means you’ll love it, or your money back.
UNCOVERED SKIN CARE CONFIDENCE GUARANTEE:
We stand behind the quality ingredients of our products. Our goal is a healthy body and mind that makes you feel ALIVE! Your happiness with your purchase is our #1 priority. If, for any reason, you are not satisfied with the product(s) you purchase, you may return the unused portion of the product within 30 days of purchase for a full refund (excluding shipping, handling and any promotional discounts applied toward the purchase). Please note, we can only accept returns on items ordered on PureRomance.com, with or without a Partner. Items purchased directly from a Partner will not be accepted for a corporate return. If you purchased from a Partner and have questions or concerns with your product(s), please contact the Partner directly.
How To Receive Your Refund:
- Return to original payment method
- Website Credit*
*When you choose a refund via Website Credit, we’ll reward you with an additional $5.00 credit in your account to use toward your next order.
How to Return Your Order:
Obtain an RMA (Return Merchandise Authorization) from one of our Support Team Members by submitting a Support Portal ticket HERE.
- In the ticket, please provide the original order number from your order confirmation email, the date purchased, and the item(s) you want to return.
- You will receive a confirmation response from one of our Support Team members with an RMA confirmation number that you will print and include along with the unused portion of the item(s) in your return.
- You are responsible for all return shipping costs and materials.
- Mail returns to 161 Commerce Dr, Loveland, OH 45140 in their original packaging.
- Please insure your package for the value of its contents, as refunds cannot be processed for packages lost in transit.
- A refund, excluding shipping, handling, and any promotional discounts applied toward the purchase, will be issued to the original form of payment within 7-10 business days (excluding weekends and holidays) of receiving the item(s) back. Please note it may take up to 10 business days for your banking institution to process the refund.
- Returns will not be accepted on sets earned for free as part of the VIP Rewards program.